Receiving: Force Completing a Purchase Order
When a supplier sends shortages or incorrect SKUs, receivers can force complete the Purchase Order (PO). This will mark the remaining unreceived items as shorted and log the quantity and SKU for the Sourcing team to follow up for a refund or replacement.
Steps to Force Complete a PO:
Receive all delivered items as normal.
Once all delivered items are received, click the "Force Complete" button on the right-hand side of the PO page.
A modal will appear showing:
All items that will be marked as shorted.
Any associated invoices (e.g., API-submitted POs with auto-generated shipments).
Review the information and confirm that the listed garments were not included in the shipments.
Click "Confirm Force Complete" to proceed.
⚙️ Note: Force completion runs as a background process. The PO will complete shortly afterward. Once complete, the shorted garments and total shorted cost will be visible, and the PO will be marked as completed.
Purchasing / Sourcing: Reviewing Shortages
When a PO is force completed with shortages, a task is automatically created for the Purchasing/Sourcing team.
How to Review the Task:
Navigate to Manage > Tasks, or open the PO and click "Tasks" at the top.
Open the relevant task. The task description will list all shorted items and quantities.
After resolving the issue (e.g., requesting a refund), click "Complete" on the right-hand side of the task page.
Reporting on Shortages:
A report is available at Reports > Stocking > Shorted PO Items, which includes:
Item details
Quantities shorted
Shorted cost
You can filter the report by date range and garment provider.
