Overview
This SOP outlines the process for managing orders through the Turbine and Wasatch systems at Transfer Gang. It covers the steps from order intake to printing, cutting, shipping, and troubleshooting to ensure smooth and efficient order processing.
1. Order Intake and Initial Review
1.1 Logging In and Accessing Orders
To begin, open Turbine and navigate to Manage > Orders > View.You will only see orders assigned to your location.Sort by Account (e.g., Transfer Gang) or Status (e.g., Open) to prioritize the orders for processing.
1.2 Order Status
Intake Hold: New orders are held here until they are reviewed.
Open: Once reviewed, the order is moved to Open, indicating it’s ready for production.
Active: The order is in process.
Completed: The order is fully processed and closed.
2. Inspecting Orders and Artwork
2.1 Artwork Verification
Click on each item to verify the artwork specifications:
Dimensions: Ensure the customer-specified dimensions match the print file.
Resolution: Ensure the artwork is set at 300 PPI for optimal print quality.Fix any issues before proceeding. If everything is correct, the order can be moved to Open.
2.2 Creating and Managing Batches
Once the order is moved to Open, go to Batches > Batch Sheets.Sort by priority or decoration type as needed.Assign the batch to an employee by selecting their name from the dropdown menu.
3. Printing Process Using Wasatch
3.1 Loading a Batch
Log in to the Turbine Print app using your employee PIN.
Ensure the RIP Queue and Layout Queue are clear.
Click Load in Turbine Print to start the RIP process for the batch.
3.2 File Management in Wasatch
As each file is processed, it moves from the RIP Queue to the Layout Queue, where Wasatch creates an optimized layout forprinting.
Files are saved to the Wasatch Output Folder or an alternative folder, depending on your setup.
In PrintEXP, go to the File Section to manage and send files to print. You can select multiple files by holding Shift or Ctrl.
4. Cutting Process Using Turbine Cut
4.1 Generating Cut Files
Log in to Turbine Cut using your Employee PIN.
The cut files are generated after the batch is ripped and saved in the TMP > Cutter folder on your C: drive.
Transfer the cut files to a flash drive and plug it into the cutting machine to begin the cutting process.
4.2 Manual File Handling
If manually ripping a file through Wasatch, ensure Turbine Print is turned off to prevent cut files from being automatically uploaded to the cloud.
5. Quality Control and Shipping
5.1 Quality Check
Use a barcode scanner to scan the QR code on the leading edge of the print to pull up the order in the Quality section.
If there is an issue, select Fail Order and specify the items that need reprinting.
If everything is correct, select Pass Order.
5.2 Shipping Label Generation
After the quality check, Turbine will automatically generate a packing slip.
The Shipping Provider and Method are pre-set based on the customer’s selection in Shopify.
Weigh the package, select the package type, and input the Print Size/Linear Inches, which is captured by Wasatch during the RIP process.
5.3 Printing Shipping Labels
Open the Turbine Ship App and log in.
Scanning the barcode will automatically print the shipping label.
If the label does not print, you can manually trigger it by clickingView Shipping Label.
6. Troubleshooting Tips
6.1 Artwork Issues
If artwork resolution is below 300 PPI or the dimensions are incorrect, Wasatch may adjust the image, which can distort the print.Ensure the customer-specified dimensions and resolution are accurate before proceeding.
6.2 Batch Loading Issues
If multiple batches are assigned to the same employee, only the oldest active batch will load. Close or complete old batches toavoid reprinting them.
6.3 Cut File Issues
If Wasatch automatically sends cut files to the cloud, it may be difficult to retrieve them without an order ID. Ensure Turbine Print is off when manually handling files.
7. Key Considerations
Resolution: Always verify that artwork is 300 PPI.
Linear Inches: Ensure Wasatch captures the film dimensions for each order.
Batches: Close older batches to prevent redundant prints.
Cut Files: Confirm cut files are saved in the correct folder for proper processing.