Preflight Issues

Problem: Data is missing from the order that should be required to ship the order.

Solution: Check the address in Manage > Orders, and edit the order to update the address using data found in Google Maps or by contacting the customer.

Problem: There are no valid items on the order to produce.

Solution: Delete the order and wait for it to re-import or contact Turbine support to review the order.

Problem: The account is set to require inspection of artwork before any order can be released to production.

Solution: If producing network orders, for example Transfer Gang, please wait for the issue to be cleared by our artwork team. If it is an internal account go to Admin Actions and click 'Inspected'.

Problem: The account the order belongs to has exceeded the allocated volume for the day as set in Finance > Accounts > Edit under Expected daily print amount.

Solution: If you do not wish to impose a daily limit, uncheck 'Impose order limit' on the account and save. If you wish to impose the limit but allocate more volume, increase the number under 'Expected daily print amount' and save the account. The issue list will refresh within 10 minutes.

Problem: The SKU the item was assigned was deleted from Turbine.

Solution: Edit the item under Manage > Item > Edit and assign a valid SKU.

Problem: The SKU the item was assigned is now defective and cannot be produced.

Solution: Edit the item under Manage > Item > Edit and assign a valid SKU.

Problem: The item is not assigned a decoration type for production.

Solution: Edit the item to assign a decoration type to the item.

Problem: The item was ordered with a decoration type that is not supported by the SKU.

Solution: Edit the item decoration type to match the supported decoration type for the SKU, change the SKU on the item, or update the assigned SKU to support the decoration type under Inventory > SKUs > Edit.

Problem: Jobs are created when an order is assigned to a production location. If jobs fail to create it indicates there was an issue with SKU and stock values.

Solution: Consider deleting the order to see if the issue resolves or contact Turbine support.

Problem: The stock for the SKU is not available where the order was assigned.

Solution: Create the missing stock under Inventory > SKU > View, or assign the order to a different location.

Problem: The item does not contain a valid design. This means the design was invalid upon creation.

Solution: Attach a design to the item by going to Manage > Item > Edit, enter a design file name and select the correct design file and save the item.

Problem: The thumbnail or mockup file submitted cannot be fetched from the URL or file provided cannot be processed.

Solution: Click into the item designs, find the design with a red x next to Thumbnail Present as there may be many designs for each print location, and edit the design. You can supply a new thumbnail url or upload the file directly to the design.

Problem: If you're production system uses offline print files the art name is required to find the artwork on your local file server at time of print. If the art name is missing this will fail to find a valid file.

Solution: Edit the design and provide the correct reference file name in the 'art' field.

Problem: The artwork or print ready art file submitted cannot be fetched from the URL or file provided cannot be processed.

Solution: Click into the item designs, find the design with a red x next to Print File Present as there may be many designs for each print location, and edit the design. You can supply a new artwork file url or upload the file directly to the design.

Problem: Each decoration type in Turbine supports several content types. Each content type indicates the type of artwork file, for example a .png file has a content type of 'image/png'. This issue indicates the content type submitted is not supported by the decoration type.

Solution: If you believe the decoration type or printer applying the decoration can support the content type please contact Turbine support. If the file content type is incorrect you should follow the same steps as missing artwork files and edit the design. In the edit design screen upload a new artwork file with the correct content type.

Problem: Multiple design(s) were submitted for an item to be used in decoration, but the print location is not unique. For example, two designs share the print location 'Front Center'. Turbine cannot determine which file to print and this needs to be corrected. Note: This is most commonly an issue with a 3rd party order system and should be corrected in the data in that system prior to fixing in Turbine.

Solution: Go to the item and review the designs associated in Manage > Item. Locate the design with the incorrect or duplicated print location and edit the design. In the edit design screen, update the 'location' field to the correct print location name.

Problem: Some DTG printers allow for neck tags to be printed inline or as a unique print step. If the printer supports inline neck tags, Turbine will try to generate an art file that contains both the neck and front print for single pass printing.

Solution: Check your neck and front designs have a green check for 'Artwork Present'. If they do, check the resolution of each image as they need to be around 300 ppi or the stitch system can fail to generate the merged image.

Problem: No design is attached to the item. This is only expected if the product is non-decorated, but a design is still preferred to provide the thumbnail or mockup for production quality and completeness checks.

Solution: Check if the product should be decorated and what data was submitted with the original Order request on the Manage > Orders page. Creating designs in Turbine is a multi-step process so it may be simpler to delete the order and resolve the issue in the order submission system.

Problem: No SKU is assigned to the job. This can occur if the SKU was deleted / destroyed after the job was created.

Solution: In order to update the jobs you will need to edit the Item to ensure all jobs attached to the item receive the update. Go to Manage > Orders > Item > Edit and search for the correct SKU identifier and save the item. This will update all jobs associated with the item.

Problem: There is no inventory available to produce the job in the warehouse that is assigned to an inventory bin for picking.

Solution: Turbine supports multiple ways of receiving and attaching inventory to jobs - Receive and Pick, Receive Direct to Job, and Purchase and Promise to Jobs. Receive and Pick expects inventory on a shelf to be picked, but the other two systems will attach inventory directly to the oldest jobs in which case this error can be ignored. If you are expecting inventory to be received, go to Inventory > Bins and ensure the SKU is assigned to an inventory bin for picking.

Problem: Some decoration workflows in Turbine support 'pre-rip' or generating the artwork assets ready for the printer before production to increase machine productivity. The decoration type has a preflight option of pre_rip which denotes it expects the RIP process to happen before the job is moved to production.

Solution: Check that your system supports pre-rip and that your RIP server is online and operational. You can check the status of your pre-rip queue here: Reports > Production > Jobs > Pre-Rip Queue

Problem: There is no stock or inventory to produce the job and the account is setup to use an alternate or replacement SKU to produce job, but no replacement has been set on the SKU.

Solution: Turbine supports a replacement SKU in case the primary SKU falls out of stock or becomes unavailable. Under Inventory > SKU > Edit you can define a replacement SKU. Each account can be enrolled in the replacement system separately.

Problem: There is no inventory available for the job and the account does not support replacement of the primary SKU.

Solution: There is little to do for this error other than confirming with the account that they want a replacement or wait for inventory to become available to order.

Problem: Bins are assigned to a SKU and inventory exists in the warehouse in a 'Stock' location to replenish the bins, but the replenishment hasn't occurred.

Solution: In the Turbine mobile application review the Inventory > Replenishment list. Each SKU inventory bin that needs replenishment will be listed by age. Once you select a SKU to replenish it will advise where to find the stock, scan it out of inventory and create individual SKU inventory stock labels to scan into a pickable inventory bin.

Problem: Inventory doesn't exist in the location to produce the job, but it is on order on a Purchase Order to a garment provider.

Solution: Await the inventory to arrive and be received. You may want to review the Reports > Stocking > Location Inventory report for data on how many units are on order, how many are needed.

Problem: Inventory doesn't exist in the location to produce the job, and the SKU is not on an outstanding Purchase Order.

Solution: Create a Purchase Order to replenish inventory for the current jobs on intake hold in Turbine at your location.

Problem: The SKU was removed or deleted after the job was created.

Solution: In order to update the jobs you will need to edit the Item to ensure all jobs attached to the item receive the update. Go to Manage > Orders > Item > Edit and search for the correct SKU identifier and save the item. This will update all jobs associated with the item.