Under Admin > Cancel Codes, you can view the global and your location's cancel codes. To create a new code, click the button on the top right.

For the code field, it is recommended to use 3 digit number following these categories:

The name should be descriptive breakdown of the reason for cancellation, so the user handling sourcing can quickly determine which code is more applicable.

EX: Code: 202, Name: Vendor out of stock.

You also have the option for cancel codes to notify customer and cancel jobs automatically if the customer has jobs assigned to the purchase order item being canceled or has jobs on intake hold that would use the SKU being canceled. The account also has to be configured to allow notifications or job cancellations, so you can set it up where only certain accounts receive notifications or automatic job cancellations. This gives users full control over if a cancel code SHOULD notify or cancel IF the account allows it.

To adjust the account settings, navigate to Billing > Accounts and find the account you want to receive notifications or automated job cancellations. Under general section, these are the flags accounts flags you can turn on for the respective use cases.

Also under general, you can input the customer email in the inventory report emails field that should receive the customer notifications. It can be a list of comma separated emails if needed.

EX Email Notification with no cancellation:

EX Email Notification with cancellation:

Under Inventory > Purchase Orders > View, select an open Purchase Order from the list. Find a purchase order item you want to cancel from the table below. Click the gear under the edit column.

Click cancel and the modal should appear. If the modal does not appear, then your location may not be configured to require a cancellation reason. Please reach out to 240 Tech IT through the chat bot in Turbine to receive assistance.

The global codes will be at the top, location codes below. If it will notify the customer or cancel jobs then the code will have a description next to it to let the user know. In this example, 202 - Vendor OOS will notify the customer and cancel jobs (if the account allows it). Select the applicable code and click Cancel Purchase Order Item.

Any jobs affected will have activity logged for the PO item cancellation.

You can also cancel entire POs using a code, and Turbine will apply the cancel code to each purchase order item.