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Create a Custom Order in Turbine

How to use Turbine's Create Order step by step process to create a draft order, add items, then confirm and submit to production

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Written by Admin
Updated over 3 weeks ago

1. From the Orders page, Click on Create Order

From the Orders page, Click on Create Order

2. You can search for a customer to pre-fill their address information if available

You can search for a customer to pre-fill their address information if available

3. Type in the customer's name and the auto-complete will display any results

Type in the customer's name and the auto-complete will display any results

4. With or without the customer selection, click on Start Order Wizard

With or without the customer selection, click on Start Order Wizard

5. On Step 1 you'll need to enter the ship to address and email and phone number

On Step 1 you'll need to enter the ship to address and email and phone number

6. Once all information is entered, click Next

Once all information is entered, click Next

7. On Step 2, you add each item to the order by clicking on Add Item

On Step 2, you add each item to the order by clicking on Add Item

8. Click on Search for SKU...

Click on Search for SKU...

9. Type in the style and color name for the SKU and it should auto-complete with options. In this example we used: "3001 black"

Type in the style and color name for the SKU and it should auto-complete with options. In this example we used: "3001 black"

10. Once you find the SKU to add, click on it to select it

Once you find the SKU to add, click on it to select it

11. With our SKU selected, next select the Decoration Type. Here we used 'dtf'

With our SKU selected, next select the Decoration Type. Here we used 'dtf'

12. Select the decoration or Print Location to enable the Mockup creator

Select the decoration or Print Location to enable the Mockup creator

13. With the SKU and print location selected, the Create Mockup button should enable. If it remains disabled that means no image is available to use in the mockup process and a thumbnail will need to be provided manually.

With the SKU and print location selected, the Create Mockup button should enable. If it remains disabled that means no image is available to use in the mockup process and a thumbnail will need to be provided manually.

14. In the Mockup Creator, click Choose File under Artwork Upload and select the file you wish to upload

In the Mockup Creator, click Choose File under Artwork Upload and select the file you wish to upload

15. In the Mockup Creator you can scale and position your artwork on the garment. The scaling will be saved back to the item for production.

In the Mockup Creator you can scale and position your artwork on the garment. The scaling will be saved back to the item for production.

16. Once positioned, click Save Mockup

Once positioned, click Save Mockup

17. Back on the Add Item screen, the thumbnail, artwork file and dimensions are now filled-in and ready to Save

Back on the Add Item screen, the thumbnail, artwork file and dimensions are now filled-in and ready to Save

18. We'll go ahead and add a back print to this item by clicking on Add Design and following the same process to add the additional print location

We'll go ahead and add a back print to this item by clicking on Add Design and following the same process to add the additional print location

19. Select Full Back from Print Location

Select Full Back from Print Location

20. Click on Create Mockup

Click on Create Mockup

21. With the front and back print in place we're ready to save the item. Click on Add Item

With the front and back print in place we're ready to save the item. Click on Add Item

22. Back on the order page the item will be added and we can repeat the process for our next item by clicking on Add Item

Back on the order page the item will be added and we can repeat the process for our next item by clicking on Add Item

23. Once we are done adding items, click on Next

Once we are done adding items, click on Next

24. On Step 3 we can configure optional order settings such as shipping provider, method, order priority and order reference number. Note, your account has a default shipping provider which will be selected on page load. If you provide a method that will override any automated logic

On Step 3 we can configure optional order settings such as shipping provider, method, order priority and order reference number. Note, your account has a default shipping provider which will be selected on page load. If you provide a method that will override any automated logic

25. Once completed, click on Next to advance

Once completed, click on Next to advance

26. On Step 4, you will be shown an Estimated Cost to place the order. Depending on your account, this amount may be billed after order entry or on shipment of the order based on your account's terms and pricing schedule

On Step 4, you will be shown an Estimated Cost to place the order. Depending on your account, this amount may be billed after order entry or on shipment of the order based on your account's terms and pricing schedule

27. Once you have reviewed, click Next to move on to Step 5

Once you have reviewed, click Next to move on to Step 5

28. On Step 5, you can confirm the address, items, order options and cost. If ready you can submit the order or jump back to a previous step to edit the order before submission

On Step 5, you can confirm the address, items, order options and cost. If ready you can submit the order or jump back to a previous step to edit the order before submission

29. When ready, click on Submit Order

When ready, click on Submit Order

30. Confirm you are ready to submit once more and the order will be placed into production

Confirm you are ready to submit once more and the order will be placed into production

31. We can now see the order is in production with the items we created and the mockup of the products. If payment is collected up-front for the order, it will be automatically billed as the order is routed to production in a minute or two

We can now see the order is in production with the items we created and the mockup of the products. If payment is collected up-front for the order, it will be automatically billed as the order is routed to production in a minute or two
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