Skip to main content

Review Turbine Customer Service Reports

How to access and review the Turbine Customer Service Overview with historical account data on SLA, inventory ordering, order service and tasks

A
Written by Admin

Turbine

1. A. Click on Manage

B. Click on Reports

C. Click on Customer Service

Step 1

D. Click on Overview

2. Click on All

Click on All

3. Click on Cedar Park, TX

Click on Cedar Park, TX

4. Scrolling Down to the Account Health Report, you can view the number of service requests and open tasks across all accounts and broken down by each account

Scrolling Down to the Account Health Report, you can view the number of service requests and open tasks across all accounts and broken down by each account

5. Click on the tasks in the account row to view those directly

Click on the tasks in the account row to view those directly

6. A. Here you can see the task, reason it was created

B. Depending on your department you may see some tasks are filtered from your view

Step 6

7. Click on the Account names to view a historical report of Customer Service data

Click on the Account names to view a historical report of Customer Service data

8. The first chart shows incoming and outgoing volume of orders with shipped on time baseline

The first chart shows incoming and outgoing volume of orders with shipped on time baseline

9. Further down the page you can view a historical report by day

Further down the page you can view a historical report by day

10. And then further down the page, month over month data

And then further down the page, month over month data
Did this answer your question?